Locate your policy/plan number:
- Find your policy confirmation email. This is the email that includes your plan details as an attached pdf document. This email was sent to you shortly after you purchased your plan.
- At the top of the email, you will see your policy/plan number. Your policy/plan number is ten characters long and consists primarily of numbers, with a letter in the middle.
Enter the number below and we'll direct you to the correct eClaims portal
Booked with a property manager?
If your destination was a vacation rental home booked directly with a property manager, not through a listing website such as Booking.com, Vrbo, Airbnb, or Expedia, and you were not issued a policy number:
Need more assistance?
Please contact the claims department:
Phone: 800-541-3522
Monday - Friday: 6 a.m. - 6 p.m. PT
If you need help filing your claim, please contact us. You can use our e-Claims Chatbot, email us at customerservice@generalitravelinsurance.com, or call us toll-free at 800-541-3522. We're here to support you!
If you have any questions after filing your claim, please feel free to reach out to our Customer Service Department. You can email us at customerservice@generalitravelinsurance.com or call us toll-free at 800-541-3522. We're here to help!
Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.
When you file an eClaim, you can monitor the status of your claim or add required documents at that website.
We are pleased to provide details about the seamless payment process through the 'Bank of America - Recipient Select' digital payment hub. Follow the steps outlined below:
- Look out for an email from ‘Generali Global Assistance’ with the subject line ‘Initiate your payment from Generali Global Assistance.’
- Follow the link provided in the email to register.
- Log in or create an account using the email sent to your inbox.
- Verify your identity.
- Choose your preferred payment method within 5 days of registration. Options include bank transfer, debit card, Zelle®, PayPal, or check.
- Initiate your payment.
- Expect your payment to arrive within 1 hour to 14 days, depending on your chosen payment method.
Please note that failing to set up an account and/or initiate your payment within 3 days will result in defaulting your payment method to a check.
Payment timeframes
- Bank Transfer: 1-3 business days.
- Your Debit Card: Within 30 minutes to 1 day.
- Zelle®: Within 1 hour to 1 day.
- PayPal: 1-5 hours but may take up to 1 day.
- Check: 10-14 business days.
For more details, or to watch an instructional video, please refer to our full FAQ.
The plan will go into effect the day after purchase at 12:01 a.m. Any loss that occurs before that time will not be covered under the plan. If you are unsure of your effective date, you may still go through the claims process to determine if you are eligible for benefits.
Claims need to be submitted within one year after a covered loss, but should be submitted as soon as possible.