Free Look Period: Our Travel Protection Refund Policy
Can you cancel travel protection and get a refund?
Every Generali Global Assistance travel protection plan includes a designated “free look period” in which you may cancel your plan for a full refund of the plan cost if it doesn't suit your needs. You can use our quick self-service form to modify or cancel your plan.
For most states of residence, you may cancel your plan for a full refund of the plan cost within 10 to 15 days from the time of purchase (state restrictions apply). If you live in Indiana, the free look period gives you 30 days to decide if your plan is right for you.
Keep in mind, you can only cancel your plan within the free look period as long as you have not filed a claim, or left on your trip.
Consider Modifying Your Plan
You may receive a full refund of the plan cost if you decide to cancel your travel protection plan within the free look period. However, you may want to consider modifying the plan rather than canceling it entirely. If you haven't filed a claim or left on your trip, you can update your plan any time before your trip departure.
If you need to change something about a plan you have already purchased, changing the trip cost or travel dates can quickly be done online by using this form and following the instructions there.
Other changes, such as removing traveling companions, changing your destination, adding beneficiaries, or fixing misspelled names on the plan, can be completed by calling our customer service representatives at 800-874-2442. They can help modify your plan any time before trip departure, as long as a loss has not yet occurred, and the change is allowed. They are available to assist you 24/7.
How Do You Cancel or Modify Your Plan?
If you need to cancel or modify your plan, contact us at 1-800-874-2442, and our customer service team will assist you.
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