We Care: The Latest from Generali Global Assistance

Generali Global Assistance provides an end-to-end customer experience. Whether you are a business partner that offers our products and services or a traveler, employee or person using those products and services, every interaction that you have will be with us.

At Generali Global Assistance, we take care of:

• Insurance Coverage: From filed language to product development to pricing to underwriting to compliance oversight to customer service to claims adjudication, we create our coverages and work with our partners to put them in action and suit your needs.
• Assistance Services: From pre-trip concierge services to in-trip medical assistance and case management, one call to Generali Global Assistance will connect travelers with the help they need. Through our network of worldwide providers, we assist travelers at any time, in any place.
• Program Support: Dedicated account managers work with partners to handle all aspects of your Generali Global Assistance travel insurance offering, including customized trainings, marketing and ecommerce support and technical integrations, all managed in-house.

When you have a question about your program, your dedicated account manager will help you. When your traveler has a claim, one dedicated claims team member will handle their case, from start to finish.

As an assistance provider and insurance administrator, Generali Global Assistance is an industry leader in a variety of spaces. From travel suppliers to online travel agencies and listing sites to local travel agents, from professional property management companies to software providers, we develop longstanding relationships that our partners can count on.

• Travel Insurance: Offering travel insurance solutions for over 30 years, we are the leading provider of vacation rental insurance solutions and one of the top three leading travel insurance providers in the U.S. We created the first vacation rental damage protection plan of its kind, were the first to introduce multi-variant pricing structures and we write APIs to offer programs that easily integrate with top booking software.
• Travel Assistance: We are the pioneers of the international travel assistance industry, as part of the Europ Assistance Group that created the concept nearly 60 years ago.
• Identity Theft Solutions: We partner with notable financial services providers and other insurers to deliver identity theft resolution services to credit card and policy holders, in addition to bundling these services with many of our travel insurance plans.

Having our travel and medical assistance team in house helps us foster a culture of care not just in our assistance services, but throughout our company.

• Company Motto: Our motto, We Care comes from the Europ Assistance Group’s core principles: We, the company, strive to be Caring, Available, Reliable and Easy to Work With in every interaction with our customers and business partners at every stage of their journey.
• Company Behaviors: Ownership, Simplification, Human Touch, Innovation
• Company Values: Deliver on the promise, value our people, be open, live the community
• Company Mission: To be the first choice by delivering relevant and accessible solutions.
• Company Vision: To actively help protect and enhance people’s lives.